Terms of service

TERMS & CONDITIONS

OVERVIEW

This website is operated by Beme.com.pk. Throughout the site, the terms “we”, “us” and “our” refer to Beme.com.pk. Beme.com.pk operates this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including without limitation users who are browsers, customers, merchants, contributors of content, and any other persons accessing or using our website.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree with all the terms and conditions of this agreement, you should not access the website or use our Services.

Any new features, products or tools added to the store shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are legally permitted to enter into a purchase agreement under the applicable laws of Pakistan.

You may not use our products for any illegal or unauthorized purpose or, in the use of the Service, violate any applicable laws or regulations.

You must not transmit any worms, viruses, malware or any code of a destructive nature.

A breach or violation of any of these Terms may result in termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel an order or Service to anyone for any legitimate reason, including suspected fraudulent, abusive, unauthorized or unlawful activity.

You understand that information submitted through our website, excluding sensitive payment information handled by our payment providers, may be transferred through various networks as necessary to provide our Services.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website, products, Services or access to our website without our express written permission.

The headings used in these Terms are included for convenience and do not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information displayed on our website, including product descriptions, pricing, availability and other information, is accurate and up to date.

However, there may occasionally be typographical errors, inaccuracies or omissions. We reserve the right to correct such errors, update information or cancel orders where information is found to be incorrect.

Product colors may appear slightly different depending on the customer's device, screen settings, lighting and other display conditions.

We reserve the right to modify website content and product information at any time without prior notice.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices of our products may change without prior notice.

We reserve the right to modify, suspend or discontinue any product, Service, feature or portion of the website at any time.

We shall not be liable to you or any third party for any modification, price change, suspension or discontinuation of the Service.

SECTION 5 – PRODUCTS

Beme.com.pk primarily sells women's and girls' underwear and intimate apparel, including period panties, underwear, bras and related products.

Certain products may be available exclusively online and may be available in limited quantities.

We make reasonable efforts to display our products and their colors as accurately as possible. However, we cannot guarantee that your device will display colors exactly as they appear in real life.

We reserve the right to limit quantities purchased per person, household or order.

Product descriptions, sizes, availability and prices may be changed or updated at any time.

We reserve the right to discontinue any product without prior notice.

Because our products include intimate and hygiene-related items, certain products may be subject to specific return and exchange restrictions as described in our Return & Refund Policy.

SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, cancel or limit any order.

We may limit quantities purchased per customer, household or order. We may also cancel orders that appear to be fraudulent, unauthorized, duplicated or intended for resale without authorization.

If we cancel or modify an order, we may attempt to notify you using the email address or phone number provided at checkout.

Customers are responsible for providing accurate and complete information, including:

  • Full name

  • Phone number

  • Email address

  • Shipping address

  • City

  • Payment information where applicable

If incorrect or incomplete information causes a delivery failure, additional delivery charges may apply.

SECTION 7 – PAYMENT METHODS

Beme.com.pk may offer Cash on Delivery (COD) and prepaid/online payment options.

The payment methods available to you may be displayed during checkout.

For prepaid orders, the payment must be successfully received before the order can be processed.

Beme reserves the right to verify orders and payments before dispatch.

SECTION 8 – SHIPPING AND DELIVERY

Beme.com.pk delivers orders across Pakistan.

We currently use courier partners including Leopards, TCS and PostEx, or other courier partners where necessary.

The standard estimated delivery time is generally 3–5 working days, unless a different delivery estimate is specifically mentioned on the checkout page or communicated by Beme.

Delivery times are estimates and may be affected by circumstances outside our control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Address-related issues

  • Security or law-and-order situations

  • Natural disasters

  • Other unforeseen circumstances

Shipping Charges

Free delivery is available on orders above PKR 1,500, subject to the terms displayed on the website.

Prepaid orders receive free shipping regardless of order value, unless otherwise stated at checkout.

Applicable shipping charges, if any, will be displayed during checkout.

SECTION 9 – PARCEL OPENING / INSPECTION

Beme allows customers to open and inspect their parcel before accepting the delivery, where the courier service and delivery conditions permit parcel opening.

Customers are encouraged to check their order upon delivery to ensure that the received product matches their order.

If the customer receives a wrong or visibly damaged product, they should contact Beme customer support as soon as possible with relevant details and supporting photographs or video where requested.

SECTION 10 – ORDER CANCELLATION

Prepaid Orders

Customers may cancel prepaid orders within 24 hours of placing the order for a full refund, provided the order has not already been shipped.

A prepaid order may also be cancelled before shipment.

Once a prepaid order has been shipped, the customer may still request cancellation, but the customer will be responsible for the applicable shipping/delivery costs incurred by Beme.

COD Orders

COD orders may be cancelled before shipment by contacting Beme customer support.

Beme reserves the right to restrict or refuse future COD orders from customers who repeatedly place orders and refuse or fail to accept deliveries.

SECTION 11 – RETURNS AND EXCHANGES

Beme provides a 7-day return/exchange window from the date the customer receives the order, subject to the conditions stated below.

Customers may request either:

  • A refund; or

  • An exchange/replacement.

Conditions for Normal Returns and Exchanges

For hygiene and safety reasons, products must be:

  • Unworn

  • Unwashed

  • Unused

  • In their original condition

  • In original packaging

  • With original tags, labels and hygiene-related seals intact, where applicable

Used or worn intimate products cannot be returned or exchanged due to hygiene reasons.

If a customer requests a return or exchange because of a size preference or change of mind, the customer is responsible for the applicable return/exchange shipping costs.

SECTION 12 – DEFECTIVE PRODUCTS

If a product received by the customer is defective due to a manufacturing or product-related issue, Beme will take responsibility for resolving the issue.

Depending on the situation and product availability, the customer may choose between:

  • A replacement; or

  • A refund.

For defective-product claims, Beme may request photographs, videos or other information to verify the issue.

Where the defect is confirmed to be Beme's responsibility, the applicable return/replacement shipping costs will be handled by Beme.

SECTION 13 – WRONG PRODUCT OR WRONG SIZE SENT BY BEME

If Beme sends the wrong product, wrong size or an item that does not match the customer's confirmed order, Beme will take responsibility for resolving the issue.

The customer may choose between:

  • A replacement; or

  • A refund.

Beme will handle the applicable shipping costs where the error is confirmed to be caused by Beme.

Customers should contact Beme as soon as possible after receiving the order if they identify an incorrect item.

SECTION 14 – REFUNDS

Where a refund is approved, the customer may choose an available online refund/payment method.

For COD orders, refunds will be processed through an online transfer method rather than cash at the doorstep.

COD refunds may take up to 20 days to process, depending on the verification and payment-processing requirements.

The customer may be required to provide accurate payment details for processing the refund.

Any applicable return shipping charges or other deductions will be communicated to the customer before the refund is processed.

SECTION 15 – HYGIENE POLICY

Because Beme sells intimate apparel and hygiene-related products, hygiene is a fundamental part of our return and exchange policy.

For health and hygiene reasons, Beme does not accept returns or exchanges of products that have been worn, used or washed.

Customers should carefully inspect the product and confirm that the size and product are suitable before removing or compromising any hygiene protection, tags or packaging.

This restriction does not affect claims relating to products that are defective or products incorrectly supplied by Beme.

SECTION 16 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services over which we have no control.

Any third-party tools are provided on an “as available” basis.

Your use of third-party tools is subject to the terms and conditions of the relevant third-party provider.

Beme shall not be responsible for issues arising solely from the operation or availability of third-party tools.

SECTION 17 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

Third-party websites are not controlled or operated by Beme, and we are not responsible for their content, policies, products, services or practices.

Customers should review the terms and policies of third-party websites before using them or entering into transactions with them.

SECTION 18 – USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit reviews, feedback, photographs, videos, comments, suggestions or other content to Beme, you agree that the content does not:

  • Violate any third-party rights

  • Contain unlawful or misleading information

  • Contain malware or malicious code

  • Contain abusive, defamatory or offensive material

  • Misrepresent your identity or experience

By submitting content to Beme, you grant Beme permission to use, reproduce, publish, display, edit and distribute that content for legitimate business and marketing purposes, subject to applicable law.

Beme reserves the right to remove content that it considers unlawful, offensive, misleading, inappropriate or in violation of these Terms.

SECTION 19 – PERSONAL INFORMATION

Your submission of personal information through our store is governed by our Privacy Policy.

Customers are responsible for ensuring that the personal information provided to Beme is accurate and up to date.

SECTION 20 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to:

  • Product descriptions

  • Pricing

  • Promotions

  • Offers

  • Shipping charges

  • Delivery estimates

  • Product availability

Beme reserves the right to correct errors, update information or cancel orders where information is inaccurate, including after an order has been placed.

Where an order is cancelled due to an error in pricing or product information, any payment received for that order will be refunded through an applicable payment method.

SECTION 21 – PROHIBITED USES

You are prohibited from using our website or its content:

  • For any unlawful purpose

  • To violate applicable laws or regulations

  • To infringe intellectual property rights

  • To submit false or misleading information

  • To transmit viruses, malware or malicious code

  • To interfere with website security or functionality

  • To collect or misuse personal information of others

  • To spam, phish, scrape or crawl the website without authorization

  • To engage in fraudulent activity

  • For any purpose that could harm Beme, its customers or its website

Beme reserves the right to terminate or restrict access to the website for violations of these Terms.

SECTION 22 – DISCLAIMER OF WARRANTIES

Beme does not guarantee that your use of the website will always be uninterrupted, timely, secure or error-free.

We do not guarantee that information available through the website will always be accurate, complete or current.

Products and Services are provided subject to the applicable product descriptions, policies and consumer rights available under applicable law.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

SECTION 23 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Beme shall not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or Services.

Beme's liability relating to a product or order shall, to the extent permitted by law, be limited to the remedies expressly provided under our applicable policies and the amount paid for the relevant product or order.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

SECTION 24 – INDEMNIFICATION

You agree to indemnify and hold harmless Beme.com.pk, its owners, employees, contractors, service providers and affiliates from claims, losses, liabilities or expenses arising from:

  • Your violation of these Terms

  • Your unlawful use of the website

  • Your violation of applicable laws

  • Your violation of third-party rights

  • Your misuse of our website or Services

This provision applies to the extent permitted by applicable law.

SECTION 25 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid and enforceable.

SECTION 26 – TERMINATION

These Terms remain effective unless terminated by you or Beme.

Beme may restrict or terminate your access to our website or Services if we reasonably believe that you have violated these Terms or engaged in fraudulent, abusive or unlawful activity.

Any obligations incurred before termination shall continue to apply after termination where applicable.

SECTION 27 – ENTIRE AGREEMENT

These Terms, together with our other policies published on the website, constitute the agreement between you and Beme regarding your use of the website and Services.

These Terms supersede prior communications or agreements relating to the same subject matter.

SECTION 28 – GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.

Any disputes shall be subject to the applicable laws and jurisdiction of Pakistan.

SECTION 29 – CHANGES TO THESE TERMS

Beme may update, modify or replace these Terms from time to time.

The latest version will be published on this page.

It is your responsibility to review the Terms periodically.

Your continued use of our website following the publication of changes constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 30 – CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, our products, orders, returns or other Services, you can contact us at:

Beme.com.pk

Address:
House No. E9/9, Nizami Street, Jacobline, Saddar, Karachi, Pakistan

Email:
beme.com.pk@gmail.com

Phone / WhatsApp:
+92 325 3488727

Website:
Beme.com.pk

Last Updated: August 11, 2026